Frequently Asked Questions

If you have forgotten your password, simply click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via the registered email address. If you encounter any issues, our support team is available 24/7 to assist you.

Yes, all games at Moonwin Casino use certified Random Number Generators (RNGs) to ensure every outcome is fair and unbiased. We partner with top-tier software providers who regularly audit their games for fairness.

If a game freezes during a round, the round will either complete automatically on the server or pause until you log back in. You can usually resume the round from where you left off, or you can check the outcome in your game history.

If a game does not load properly, try refreshing the page, clearing your browser’s cache, or using a different browser or device. If the problem persists, please contact our customer support team for further assistance.

Yes, your information is completely secure. Moonwin Casino uses advanced SSL encryption technology to protect your personal and financial data at all times.

You can view your bonus history and active bonuses by logging into your account and navigating to the “Bonuses” or “My Account” section. There, you can also see the remaining wagering requirements for each bonus.

While you can deposit and play immediately after registration, account verification may be required to process withdrawals or to comply with regulatory requirements. Verification typically involves submitting identification and proof of address documents.

Yes, you can request a temporary self-exclusion period by contacting our customer support team. This allows you to close your account for a set amount of time to help you manage your gaming habits responsibly.

Moonwin Casino aims to process withdrawals within 24 hours after all verification checks are completed. Processing times may vary depending on the chosen payment method.

Yes, we offer an attractive sign-up bonus for new players. Please visit our Promotions page to view the latest welcome bonus details and terms.

To make a withdrawal, log into your account, go to the Cashier section, select “Withdrawal,” choose your preferred payment method, and enter the amount you wish to withdraw. Follow the on-screen instructions to complete your request.

“Wager” refers to the amount of money you must bet before you can withdraw any winnings earned from a bonus. For example, if a bonus has a 30x wagering requirement, you must wager 30 times the bonus amount before you can cash out.

You may receive an error if you are trying to withdraw or complete certain actions while an active bonus is in place. Please review the bonus terms to understand any restrictions or wagering requirements that must be fulfilled before proceeding.

When you receive free spins, the eligible slot games will be specified in the promotion details or bonus description. You can also check your account or contact customer support for clarification on where your free spins can be used.