Moonwin Casino Privacy Policy

At Moonwin Casino, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data, along with your rights regarding that data. By registering an account with us, you agree to the terms outlined in this policy. If you do not agree, we kindly ask you to refrain from using our services.

Introduction

Moonwin Casino is operated by Dama N.V., a company incorporated under the laws of Curaçao (registration number 152125), with its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/174/0082).

Information We Collect

To provide and enhance our services, we collect various types of personal information, including:

  • Personal Details: Name, date of birth, email address, phone number, and residential address.
  • Account Information: Username, password, and account activity.
  • Financial Data: Transaction history, payment methods, and related financial information.
  • Technical Data: IP address, browser type, device information, and geolocation data.
  • Correspondence: Records of communications with our support team via email, chat, or other channels.
  • Verification Documents: Identification documents, proof of address, and payment verification materials.
  • Marketing Preferences: Information regarding your preferences for receiving promotional materials.

How We Use Your Information

Your personal data is utilized for several purposes, including:

  • Service Provision: To manage your account, process transactions, and provide customer support.
  • Legal Compliance: To fulfill our obligations under applicable laws, including anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations.
  • Security: To detect and prevent fraudulent activities, unauthorized access, and other security threats.
  • Marketing: To inform you about promotions, bonuses, and other offers, with your consent.
  • Analytics: To analyze user behavior and enhance our services and offerings.

Marketing Communications

With your consent, we may send you promotional materials via email or SMS. You can opt out of these communications at any time by adjusting your account settings or contacting our support team at [email protected].

Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party companies that assist in delivering our services, such as payment processors and marketing agencies.
  • Regulatory Authorities: Government bodies and regulators, as required by law.
  • Corporate Affiliates: Entities within our corporate group for operational purposes.

We ensure that all third parties adhere to strict data protection standards and use your information solely for specified purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction. We implement appropriate safeguards, such as standard contractual clauses, to ensure your data is protected in accordance with applicable laws.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means retaining data for a minimum of five years after account closure, in line with AML regulations.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.
  • Objection: Object to the processing of your data for specific purposes.
  • Restriction: Request a restriction on the processing of your data under certain circumstances.
  • Data Portability: Request the transfer of your data to another service provider.
  • Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected].

Data Security

We employ robust security measures to protect your personal data, including encryption, firewalls, and secure servers. Access to your data is restricted to authorized personnel only.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These tools help us understand user behavior, personalize content, and improve our services. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected].

At Moonwin Casino, we are committed to protecting your privacy and ensuring a secure gaming environment. Thank you for trusting us with your information.