Moonwin Casino Responsible Gaming Policy

At Moonwin Casino, we are dedicated to promoting responsible gaming practices to ensure a safe and enjoyable environment for all our players. We recognize that while gambling can be a form of entertainment, it can also lead to issues for some individuals. Therefore, we have implemented a range of tools and resources to help players maintain control over their gaming activities.

Understanding Responsible Gaming

Gambling should always be approached as a form of entertainment, not as a means to generate income or recover debts. We encourage our players to:

  • Set Personal Limits: Establish limits on the time and money spent on gambling.
  • Recognize Problem Gambling Signs: Be aware of the signs that indicate potential gambling issues.
  • Seek Assistance: Reach out for help if gambling begins to interfere with daily life.

Tools for Responsible Gaming

To assist our players in maintaining control, we offer the following tools:

Personal Limits

Players can set limits on various aspects of their gaming:

  • Deposit Limits: Control the amount you can deposit daily, weekly, or monthly.
  • Loss Limits: Set a cap on the amount you can lose over a specific period.
  • Wager Limits: Limit the total amount you can wager within a set timeframe.
  • Session Limits: Restrict the duration of your gaming sessions.

To set or adjust these limits, please contact our support team at [email protected].

Cooling-Off Period

If you need a short break from gambling, you can activate a cooling-off period during which you will be unable to deposit or participate in any games. Your account will be reactivated automatically after the specified period.

Self-Exclusion

For a longer break, you can request self-exclusion for a defined or indefinite period. During this time, your account will be deactivated, and you will not receive any promotional materials. To initiate self-exclusion, please contact our support team at [email protected].

Recognizing Problem Gambling

It is crucial to recognize the signs of problem gambling, which may include:

  • Spending more money or time on gambling than intended.
  • Chasing losses or gambling to escape problems.
  • Neglecting responsibilities due to gambling.
  • Borrowing money or selling possessions to gamble.

If you or someone you know is experiencing these issues, we encourage seeking help from professional organizations.

Seeking Help

We provide links to reputable organizations that offer support and counseling for problem gambling, including:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

Protection of Minors

Moonwin Casino strictly prohibits underage gambling. We implement rigorous age verification processes to ensure that all our players are of legal gambling age.

For more information or assistance regarding responsible gaming, please contact our support team at [email protected].

Your well-being is our priority, and we are here to support you in enjoying a safe and responsible gaming experience.