Moonwin Casino Terms and Conditions

Welcome to Moonwin Casino. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. We encourage you to read them carefully to understand your rights and obligations.

1. General

1.1. Ownership and Operation
Moonwin Casino is owned and operated by Dama N.V., a company registered under the laws of Curaçao with registration number 152125. Our registered address is Scharlooweg 39, Willemstad, Curaçao.

1.2. Licensing and Regulation
Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board under license number OGL/2023/174/0082. This licensing ensures that we adhere to strict regulatory standards, promoting fairness and transparency in our operations.

1.3. Legal Responsibility
It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering or placing bets. Moonwin Casino does not take responsibility for any legal repercussions arising from your use of our services.

1.4. Time Zone
All operations, including bonuses and promotions, are based on Coordinated Universal Time (UTC). Players should be aware of this when participating in time-sensitive activities.

2. Eligibility

2.1. Age Requirement
You must be at least 18 years old or of legal gambling age in your jurisdiction, whichever is higher, to register and play at Moonwin Casino. This age restriction is in place to promote responsible gaming.

2.2. Restricted Jurisdictions
Residents of certain countries are restricted from accessing our services. It is your responsibility to ensure compliance with local laws and regulations regarding online gambling.

3. Account Registration

3.1. Single Account Policy
Each player is allowed only one account. Creating multiple accounts may result in suspension or termination of all associated accounts. This policy helps maintain the integrity of our gaming environment.

3.2. Accurate Information
You must provide accurate and complete information during the registration process and update it as necessary. Providing false information may lead to account suspension.

3.3. Identity Verification
We reserve the right to verify your identity and may request additional documentation to ensure compliance with our policies and regulatory requirements.

4. Deposits and Withdrawals

4.1. Payment Methods
Deposits must be made using payment methods registered in your name. Third-party payments are strictly prohibited to prevent fraud and ensure security.

4.2. Minimum Amounts
Minimum deposit and withdrawal amounts apply and may vary depending on the payment method chosen. Please check the specific requirements for each method.

4.3. Withdrawal Processing
Withdrawals are subject to verification procedures and may take up to 48 hours to process. We strive to ensure timely processing while adhering to security protocols.

4.4. Withdrawal Limits
We reserve the right to impose limits on withdrawal amounts per day, week, or month to manage risk and ensure the integrity of our operations.

5. Bonuses and Promotions

5.1. Bonus Terms
All bonuses are subject to specific terms and conditions, including wagering requirements. Players are encouraged to familiarize themselves with these conditions to maximize their benefits.

5.2. Country Restrictions
Bonuses are not available to players from certain countries, including Sweden and Japan. This restriction is in place to comply with local regulations.

5.3. Modification Rights
We reserve the right to cancel or modify promotions at any time. Players will be notified of significant changes, but it is advisable to regularly check for updates.

6. Game Availability

6.1. Geographical Restrictions
Some games may not be available in certain jurisdictions due to provider restrictions. Players should verify game availability in their region.

6.2. VPN Usage
Using VPNs to bypass geographical restrictions is prohibited and may result in account suspension. We monitor for such activities to maintain compliance with licensing agreements.

7. Responsible Gaming

7.1. Commitment to Responsible Gaming
We are committed to promoting responsible gaming. Players can set deposit limits, self-exclude, or take a break at any time to help manage their gaming habits.

7.2. Seeking Help
If you suspect you have a gambling problem, we encourage you to seek help from professional organizations such as Gamblers Anonymous or similar support services.

8. Security and Privacy

8.1. Data Protection
We use advanced SSL encryption technology to protect your personal and financial information. Your safety is our priority.

8.2. Privacy Policy Compliance
Your data is processed in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

9. Anti-Fraud Policy

9.1. Zero Tolerance for Fraud
We have a zero-tolerance policy for fraudulent activities, including chargebacks, multiple accounts, and the use of stolen cards.

9.2. Account Actions
We reserve the right to suspend or terminate accounts involved in fraudulent activities to protect the integrity of our platform.

10. Dormant Accounts

10.1. Dormancy Policy
Accounts inactive for 12 consecutive months are considered dormant. We encourage players to log in regularly to avoid this status.

10.2. Administrative Fees
A monthly administrative fee may be charged to dormant accounts with a positive balance. This fee helps maintain account management.

11. Limitation of Liability

11.1. Liability Disclaimer
Moonwin Casino is not liable for any losses resulting from your use of our website or services. Players engage at their own risk.

11.2. Technical Issues
We are not responsible for technical issues, including server errors or connectivity problems, that may affect your gaming experience.

12. Changes to Terms and Conditions

12.1. Modification Rights
We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated to players as necessary.

12.2. Responsibility to Review
It is your responsibility to review the Terms and Conditions regularly. Continued use of our services constitutes acceptance of any changes.

13. Governing Law

13.1. Applicable Law
These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from these Terms and Conditions shall be resolved in accordance with these laws.

13.2. Dispute Resolution
Any disputes arising from these Terms and Conditions shall be resolved in the courts of Curaçao, ensuring a fair legal process.

For any questions or concerns regarding these Terms and Conditions, please contact our customer support team. We are here to assist you and ensure your experience at Moonwin Casino is enjoyable and secure.